Refund Policy

We are committed to delivering diagnostic services with accuracy, reliability, and transparency. We understand that certain situations may require refunds, and this policy has been designed to ensure fairness, clarity, and complete trust in our processes.

1. Non-Refundable Services
   Payments made for tests already conducted and samples processed are non-refundable. This is because medical consumables, reagents, and processing costs are incurred immediately once the testing process begins.
2. Cancellations Before Sample Collection
   If you decide to cancel your booking before the scheduled sample collection, you may be eligible for a full or partial refund. To qualify, cancellations must be requested at least 24 hours prior to the scheduled appointment.
3. Service Delays or Failures
   In rare cases where services cannot be provided due to unforeseen reasons from our side—such as technical issues, delayed collection, or billing errors—we will offer a full refund or provide a complimentary reschedule of the service at your convenience.
4. Rescheduling Requests
   Customers may reschedule their appointment without any additional charges, provided the request is made before the original collection time.
5. Mode of Refund
   All approved refunds will be processed using the original payment method. Depending on your bank or payment provider, refunds may take 7–10 working days to reflect in your account.

Your trust is our priority. We are committed to providing not only accurate diagnostics but also a smooth and transparent service experience. This Refund Policy ensures that you are supported at every step of your healthcare journey.